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Customer Support
Commitment and attention to service excellence is one of the major differentiators that sets Quantum apart from competitors. The result of this commitment to service excellence is that Quantum continues to enjoy a high customer retention rate. This sets Quantum apart in a very exclusive category among industry Competitive Local Exchange Carriers (CLECs). Quantum’s network is monitored and supported on a 24 x 7 x 365 basis by a highly qualified team of dedicated network operations specialists.
Quantum's operational service objective is for Quantum personnel to make contact with our customers within 15 minutes of any disruption of service on the network. Customer service excellence has been and will continue to be the foundation of Quantum’s success. We are committed to the collective success of our valued customers.
Technical Support
Emergency Support:
(541) 504-3555
(Press 1 after the greeting and a service technician will be paged and return your call immediately)
Non Emergency Support:
(541) 504-3555 technicalsupport@newqc.com
Sales Support
Phone:
(541) 923-5599
Email:
sales@newqc.com
Billing Support
Phone:
(541) 923-5599 x2000
Email:
billing@newqc.com
Quantum Communications
Phone:
(541) 923-5599
Physical Address:
258 SE Salmon Ave.
Redmond, OR 97756
Mailing Address:
PO Box 1748
Redmond, OR 97756
Business Hours:
Monday thru Friday, 8 am to 5 pm
Closed 12 pm to 1 pm
Call Before You Dig
1-800-332-2344
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